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Frequently Asked Questions

Who am I buying from?

Mac Pro Systems is Silicon Valley's Largest and Oldest Mac Store, Serving the Macintosh World since 1988.

Our Technical Staff has talented Mac Technicians that have been servicing Macs since 1985. Mac Pro means low prices and no tax to customers outside of California.

Mac Pro has been wowing customers since its inception in 1988 by:

• Offering a huge selection of new, used, and hard-to-find Macintosh items
• Complete service, including consulting and on-site repairs and installations
• Family style friendliness
• Smart and knowledgeable employees
• Real people answering the phone
• Fastest turnaround time service department
• Best prices

Retail Store Location: Mac Pro Systems and Software, Inc. 3585 Stevens Creek Blvd. San Jose, CA 95117
Phone Number: 408-554-0555. Toll Free 800-525-3888 Fax Number: 408-554-0510



What is your Shipping Policy?

Orders received before 6:00pm EST will usually ship the same day. Mac Pro does not guarantee to ship products on Saturday, though the shipping department has been known to come in to work on some Saturdays to catch up, and no shipping occurs Sunday. Shipping charges may include packaging, processing, and handling charges. Please feel free to contact us right away if you feel the shipping rate has been calculated incorrectly. Note: Due to the range of items sold. Mac Pro reserves the right to use a different common carrier to ship your item. If your destination requires a certain common carrier, be sure to explain clearly on the order comments section when making your order.

******FOR OUR INTERNATIONAL CUSTOMERS:******
We only Accept verifed Paypal Payment. All shipments carry a full commercial invoice. We do not mark items as "Gift".
All International orders are shipped via USPS Priorty or USPS Express.
Mac-Pro is Not Responsible for Duties, Taxes, etc. that may be Imposed, Nor is Mac-Pro Responsible for any Shipping Delays.
Shipping costs for Warranty is not covered on international orders, buyer assumes all shipping charges, risks, and responsibility with international orders.
International Shipments Delivery Times: Express can take up from 4-7 Business Days to Arrive , Plus possible customs delays. Priority can take up from 1-3 Weeks to Arrive , Plus possible customs delays. Tracking is not always available for Priority Shipments.

email us with any questions

If an item is selected to ship USPS Priority, and it under one pound we may ship it USPS First Class.



Do you ship internationally?
Yes

What is your Return Policy?
We offer a complete Mac Pro staff to help you before & after your purchase. We urge you to call or E-Mail Mac-Pro to offer the best solution to your needs. Mac-Pro Systems and Software Return Policy: In most cases you have up to 15 days after the shipping date to initiate your return. Your items must reach us within 30 days from the shipping date. Items received after 30 days will not be accepted for return. We will ship all late items back to you. All returns must be accompanied with an RMA number issued by a Mac-Pro employee. You can obtain an RMA number by e-mail. To qualify for a refund on any authorized return, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Do not mark or deface the original manufacturer containers in any manner. We will not accept returns if the packaging is not in its original condition. Electronic Parts, i.e. Internal Power Supplies, Logic Boards or any other electrical computer component, are Not refundable. Please make sure you order correct part before purchase. Mac-Pro reserves the right to charge a 20% restocking fee on all items that are returned. Return address for shipping your product back to us will be on the RMA E-mail you receive. Shipping in not refundable for any reason. Buyer is aware that shipping costs to return merchandise is at buyers expense.

What Customer Service help do you offer?
Sales Support: Sales@mac-pro.com Tech Support: Tech@mac-pro.com Retail Store: Store Hours: 10-6 PST Monday-Friday. 11-5 Saturday Mac Pro Systems and Software, Inc. 3585 Stevens Creek Blvd. San Jose, CA 95117 Phone Number: 408-554-0555 Toll Free 800-525-3888 Fax Number: 408-554-0510