We offer a complete Mac Pro staff to help you before & after your purchase. We urge you to call or E-Mail Mac-Pro to offer the best solution to your needs. Mac-Pro Systems and Software Return Policy: In most cases you have up to 15 days after the shipping date to initiate your return. Your items must reach us within 30 days from the shipping date. Items received after 30 days will not be accepted for return. We will ship all late items back to you. All returns must be accompanied with an RMA number issued by a Mac-Pro employee. You can obtain an RMA number by e-mail. To qualify for a refund on any authorized return, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Do not mark or deface the original manufacturer containers in any manner. We will not accept returns if the packaging is not in its original condition. Electronic Parts, i.e. Internal Power Supplies, Logic Boards or any other electrical/internal computer components are not refundable. Software is not returnable. AppleCare is not returnable, but we fully guarantee activation; make sure your product is eligible; Please make sure you order correct part before purchase. Mac-Pro reserves the right to charge a 20% restocking fee on all items that are returned. Return address for shipping your product back to us will be on the RMA E-mail you receive. Shipping in not refundable for any reason. Buyer is aware that shipping costs to return merchandise is at buyers expense.